Effective Date: November 14, 2024

Under Republic Act No. 10173 or the Data Privacy Act of 2012, Ropali Corporation, as a Personal Information Controller, is committed to protecting the privacy of our users. This policy explains the types of personal data we collect, how we use it, your rights, and how you can request the deletion of your data.

Information Collection

We collect the following types of personal information based on the products or services you choose to avail from Ropali:

• Personal Details: Name, gender, birthplace, birth date.
• Contact Information: Address (residential, business, or temporary), email addresses, and phone numbers.
• Identification Documents: Copies of government-issued IDs or passports.
• Employment and Business Details: Job or business information, where applicable.
• Additional Information: Any other information necessary to provide the services you request or as required by law.

We may also collect details about your transactions, account activities, inquiries, and preferences to enhance our services and ensure compliance.

Collection Methods

We gather information through various methods, including:

• Forms filled out on our website or applications.
• Direct communication via social media, email, phone, or in person.
• Surveys, feedback forms, and other customer interactions.
• Information from affiliates, subsidiaries, and authorized third-party agencies (for credit investigations or compliance purposes).

Use of Collected Data

Your data may be used to:

• Comply with Legal Requirements: To fulfill our obligations under applicable laws and regulations.
• Process Applications and Transactions: To set up and maintain your account with Ropali.
• Market Research and Service Improvement: To conduct surveys, analyze usage patterns, and enhance user experience.

With your consent, we may also use your contact information to inform you about new products, promotions, or services. You may opt-out of these notifications at any time by contacting us.

Cookies and Social Networks

We use cookies to improve your experience on our website. You can disable cookies through your browser settings. When you reach out to us via social media, we may collect necessary contact details with your consent to assist you better.

Data Sharing

We may share your data with government agencies as required by law, including compliance with Republic Act No. 9510 (Credit Information System Act). Your data may also be shared with third parties with your consent or as required by regulatory authorities. All third parties are obligated to protect your information to the same standards that we uphold.

Data Storage and Protection

We store your data both physically and electronically and take necessary measures to protect it against unauthorized access. Data security practices include encryption, firewalls, and confidentiality agreements with employees and third-party providers. We retain your data only for as long as necessary or as required by law and securely dispose of it when no longer needed.

Data Deletion Request

You have the right to request the deletion of your personal data. To initiate a data deletion request:

• Email: Send an email to ropalimotorcycles@ropali.com.ph with the subject “Data Deletion Request.” Include your full name, contact details, and specify the data you wish to delete.
• In Person: Visit any Ropali branch, where a representative will assist you with the data deletion process.

Once verified, your request will be processed within 30 days, unless legal obligations require us to retain specific information. You will receive confirmation once your data has been deleted.

Data Access and Correction

You may request a copy of the personal data we hold about you and update it if necessary. Requests can be made via email to ropalimotorcycles@ropali.com.ph or by visiting a Ropali branch.

For additional concerns or inquiries, you may contact the National Privacy Commission:

• Email: info@privacy.gov.ph or complaints@privacy.gov.ph
• Address: 3/F Core G, GSIS Headquarters Bldg., Financial Center, Pasay City, Metro Manila 1308

Updates to this Policy

We may update this privacy policy periodically. The latest version will always be available on our website.